Customer Service Center Representative

Location US-MI-HOLLAND
Posted Date 2 months ago(1/9/2018 12:57 PM)

Overview

With nearly 90 years’ experience, Holland knows how to take care of our customers while providing a solid work environment for our employees. Discipline to its core values of Hard Work, Integrity, Respect, Excellence and Safety has allowed Holland to grow into a company with over 8,000 employees and more than $1 Billion in annual revenue, while being honored as a Quest for Quality award winner for 30 consecutive years! With a track record of long term employees, Holland offers more than a job, we offer the opportunity for a career. Come discover your direction with Holland and join the recognized leader of next-day delivery in the less-than-truckload industry!

Responsibilities

Responsibilities of the Customer Service Center Representative include: 

  • Provide customer service excellence in support of team goals and objectives
  • Develop and maintain positive, productive relationships with internal and external customers across the Midwest operations
  • Participate in process improvements   

 

Qualifications

Successful candidates will possess

  • Associates degree in business or relevant field and 3+ years Customer Service experience
  • Excellent communication and problem resolution skills, strong service orientation and drive for continuous improvement are a must
  • Knowledge of CRM software applications and experience in the transportation industry preferred

Holland, a part of YRC Worldwide, is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Persons with Disabilities/Protected Veterans

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