• Loss & Damage Claims Investigator - Holland, Michigan

    Location US-MI-HOLLAND
    Posted Date 5 days ago(5/16/2018 3:59 PM)
  • Overview


    With nearly 90 years’ experience, Holland knows how to take care of our customers while providing a solid work environment for our employees. Discipline to its core values of Hard Work, Integrity, Respect, Excellence and Safety has allowed Holland to grow into a company with over 8,000 employees and more than $1 Billion in annual revenue, while being honored as a Quest for Quality award winner for 30 consecutive years! With a track record of long term employees, Holland offers more than a job, we offer the opportunity for a career. Come discover your direction with Holland and join the recognized leader of next-day delivery in the less-than-truckload industry!


    Holland is looking for an experienced Claims processor. This position is located in our Corporate office in Holland, MI.




    • Investigate and process the claims assigned to each investigator, while working through the best solution for Holland and the customer
    • Make sure the claim is properly filed, is accurate, and the customer is provided a fair and equitable settlement
    • Make sure salvage goods are picked up and processed properly in order to mitigate the claim
    • Make sure freight charges are paid prior to claim payment and also insure that the claim is processed in accordance with any special requirements that have been agreed to between the customer and Holland
    • Take care to ensure the company interests are protected on all claims processed
    • Handle calls from customers reporting concealed damage
    • Handle pre-claim OS&D issues working with internal and external customers
    • Arrange to have Inspections performed on calls reporting damage
    • Monitor high claim accounts



    • Training in the ISO 9001:2008 procedure “Claims Processing”
    • Familiar with company operations, legal requirements for claim handling, and basic terminology and shipping documentation
    • Good communication skills, both verbal and written
    • Good Microsoft Office skills
    • Ability to prioritize and handle multiple tasks

     Holland, a part of YRC Worldwide, is an Equal Opportunity/Affirmative Action Employer Minorities/Females/Persons with Disabilities/Protected Veterans



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